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Our company is specialized in monitoring accessories and monitoring instruments maintenance services. Since there arelotsof types of our products, pls kindly refer below message before submit the order, inavoid tomistakes and hope we have a good cooperation, thanks.

1. Before order, please kindly make sure the details of brand, module, datecode (with remarks with original factory’s coding even better) and other relative information. If you have the demand, you can contact our sales through the phone, fax, email, QQ, MSN whichever at your convenience. We will arrange the special sales to confirm your message within 4hours.

2. If you unsure the demanding module, you could check it out by our alibaba website.

3. If the required equipment needs to maintain, pls kindly list the details of hospital address, contact window, medicine brand, breakdown descriptions to ensure we can provide a better follow up.

4. Due date:  Order before 16:00, shipment arranged on the same day.
Order after 16:00, shipment arranged on the second day. The shipment of parts preparing date will not over 3 days. Maintain service days no more than 7 workdays.

5. Payment: Bank Transfer,Online bankingTransfer is allowed.Cash, Check(only China Guangdong Province is allowed). Door-to-Door delivery only allowed within Shenzhen city.
All payment should be paid before the shipment arranged except the customer and hospital already in cooperation, and in this way, pls provide the “Product Contact” and “Purchase Order”.

6. Transportation: We couldprovideselfdelivery forthe scope whithin Shenzhen. For the others, we will arrange the express service (default expressis ZHONGTONG and SHUNFENG). Ifthere is reallyurgent case, pls inform in advance and the payment will plus 5 % of the total order amount to the urgent feethe company will arrange wind express or just-in-time delivery.

7. Sales Documents: Our company will provide the document “Packing List” and “Payment Receipt” together with the shipment. If you need the commercial invoice, pls inform us in advance. Any special requirements you can also inform us in time when ordering.

8. Product Return and Maintain Service: special for different products.

Spo2 Probe & Temperature Probe: Return available date≤3 Months, 12 Months free for maintain.ECG Cable& Spo2 Extension Cable : Return available date≤1Months, 6 Months free for maintain.Blood Pressure Cuff, One-time Consumables items: Return available date≤0.5Months.All returning and maintaining goods must have the company completed product serial number, environmental identity, model identification. With the warranty card did they can enjoy the replacement and warranty service (services will complete within 7 working days after received).

9. Warranty Notice:Begin with the date of delivery, equipment maintenance, service parts can enjoy one year free maintain service, but must have the remark of maintenance work and the guarantee of company label. Artificial reason and altering teardown will not be accepted.

10. In order to protect consumers' rights and interests. In some cases such as customer reason wrongly mistake order, the ordered can't match to the machine, customer also can enjoy a replacement service, but the customers need to offer the freight and completion for the related cost. Normally it only takes 3days to finish exchange process. If need to exchange, pls call our sales, and to ensure that products and packaging in good condition without any damage, and must fill out the exchange in return package application and the requirements of product.

11.The products didn’t belongs to us and more than the warranty date, we can provide maintenance services, customers only need to pay the cost of raw materials, labor and the full freight cost and repair parts can enjoy 3 months free warranty service.

12. All the accessories are produced compatible accessories (we owned the related products production permit and product registration certificate issued by relative country). All products have been tested and passed strict inspection. All the registered trademark, name, modules are based on the original are belong to the holder, we only list for a reference without spite.

The interpretation of this agreement owned by LONTEK company.


Forina Shaw

Laurie lee

Jack Guo